Billing & Credit Management
Billing in the ARPIA Cloud Environment
Billing in the ARPIA Cloud environment is based on Credit Consumption. You can add credits to your workspace, and the billing process will calculate the resource consumption each month, deducting the credit usage according to the Conversion Table below.
Credits Overview
Credits are the currency used for usage-based billing in ARPIA Data Cloud. Here's how credits are added:
📌 Direct Credit Card Payment (Shared Resources Plan)
- Conversion: 1 USD = 1 Credit
- Method: Credit card payments made in your account will convert automatically.
📌 Enterprise Customers (Tiers Plan)
- Method: For enterprise customers with an open credit account, please contact your account manager to add more credits.
Computing @ Arpia Cloud
The following conversion table outlines the costs in credits for computing usage when applies.
| Resource Type | Billing Cycle | Quantity | UoM | Cost (Credits) |
|---|---|---|---|---|
| Computing Hours | Monthly Charge | 1 | Hour | 0.90 |
| AI Computing Hours (AI/ML Models, Local GPU) | Monthly Charge | 1 | Hour | 4.50 |
Computing hours are calculated by usage in the platform and its components. Usage credits dashboard available for clear insights.
AI LLM Models @ Arpia Cloud
Arpia provides llm models from most provides, if customer provides tokens for this providers no tokens are charged and usage is limited to the computing hours. If AI is used and no token provided Arpia uses its own global shared tokens for user simplicity and are billed by token usage.
| Resource Type | Billing Cycle | Quantity | UoM | Cost (Credits) |
|---|---|---|---|---|
| Arpia Global LLMs | Monthly Charge | 1 Million | Tokens | 35.00 |
* UoM = Unit of Measure
Last Updated: 2025-2-1
For accounts in Tier Contracts you may be entitle to extra discounts in Computing and AI Computing Credits, please refer to your Account Manager.
Storage @ Arpia Cloud
The following conversion table outlines the costs in credits for storage usage when applies. We have two options for storage: Shared and Dedicated.
Shared Storage
This storage is multi-tenants for organizations that are not on a Tier plan. Its fully isolated but the resources are shared between tenants.
| Resource Type | Billing Cycle | Quantity | UoM | Cost (Credits) |
|---|---|---|---|---|
| Data Storage (Shared/Dedicated SingleStore Cluster) | Monthly Daily Avg. Charge | 10 | GB | 5.00 |
| Data Storage (Shared/Dedicated MySQL/MariaDB Cluster) | Monthly Daily Avg. Charge | 10 | GB | 2.50 |
| Object Storage | Monthly Daily Avg. Charge | 10 | GB | 1.00 |
Last Updated: 2025-2-1
Dedicated Storage
On Tier plans our enterprise customers can opt for dedicated resources. Please use the following table for calculating your dedicated infraestructure. For HA setups please add +1 node for each existing node.
| Resource Type | Billing Cycle | Quantity | UoM | Cost (Credits) |
|---|---|---|---|---|
| Dedicated Storage Node (SingleStore Node 32GB 8vCPU) | Monthly Charge | 1 | Node | 750 |
| Dedicated Storage Node (MySQL/MariaDB Single Node 32GB 8vCPU) | Monthly Charge | 1 | Node | 250 |
| Dedicated Object Storage Node 8GB 4vCPU | Monthly Charge | 1 | Node | 150 |
The storage of each node will be charged using the pricing table for Shared Storage.
For accounts in Tier Contracts you may be entitle to extra discounts in Computing and AI Computing Credits, please refer to your Account Manager.
Annual Credit Consumption and Renewal Policy
To ensure clarity in billing, the following policies apply:
- Credit Rollover:
- Annual plans only. If you consume fewer credits than purchased, they roll over to the next billing period. Monthly plans do not allow rollovers.
- Credit Refunds:
- Credits are non-refundable. If usage exceeds purchased credits, a renegotiation can occur to adjust the plan.
- Excess Credits:
- Excess consumption beyond the plan will incur additional charges, billed at the next renewal.
- Reload Policy:
- Credits must be reloaded to continue operations.
Billing Notifications and Grace Periods
- On the 1st of each month, the billing system deducts credits based on the previous month's usage.
- If the balance reaches zero or negative, the workspace owner will receive an email to add credits.
- For shared resources plans, there is a 72-hour grace period before computing resources are stopped and a 30-day period for data deletion.
Enterprise Customers:
For overdue balances, please contact your Account Manager to recharge credits. Enterprise plans are not stopped until notified by our Accounts Receivable Department.
Account Billing Support
For assistance, contact billing support via the Support Chat on the ARPIA Web Platform, accessible through the main menu:
Singular AI Billing
Singular AI relies on GPU resources for running local Large Language Models (LLMs) and is billed based on GPU/Hour.
If you need to integrate external APIs (e.g., OpenAI), you must provide and configure your API tokens within the ARPIA platform.
By combining local resources with third-party APIs, Singular AI provides powerful AI capabilities, ensuring security and customizability in all data interactions.
Updated 5 days ago