Billing & Credit Management
Billing in the ARPIA Cloud Environment
Billing in the ARPIA Cloud environment is based on Credit Consumption. You can add credits to your workspace, and the billing process will calculate the resource consumption each month, deducting the credit usage according to the Conversion Table below.
Credits Overview
Credits are the currency used for usage-based billing in ARPIA Data Cloud. Here's how credits are added:
📌 Direct Credit Card Payment (Shared Resources Plan)
- Conversion: 1 USD = 1 Credit
- Method: Credit card payments made in your account will convert automatically.
📌 Enterprise Customers (Dedicated Resources Plan)
- Method: For enterprise customers with an open credit account, please contact your account manager to add more credits.
Computing @ Arpia Cloud
The following conversion table outlines the costs in credits for computing usage when applies.
| Resource Type | Billing Cycle | Quantity | UoM | Cost (Credits) |
|---|---|---|---|---|
| Computing Hours | Monthly Charge | 1 | Hour | 0.90 |
| AI Computing Hours (AI/ML Models, Singular AI) | Monthly Charge | 1 | Hour | 4.50 |
Computing costs are unlimited on Tiers Contracts.
* UoM = Unit of Measure
Last Updated: 2024-12-18
For accounts in Tier Contracts you may be entitle to unlimited Computing and AI Computing Credits, please refer to your Account Manager.
Storage @ Arpia Cloud
The following conversion table outlines the costs in credits for storage usage when applies.
| Resource Type | Billing Cycle | Quantity | UoM | Cost (Credits) |
|---|---|---|---|---|
| Computing Hours | Monthly Charge | 1 | Hour | 0.90 |
| AI Computing Hours (AI/ML Models, Singular AI) | Monthly Charge | 1 | Hour | 4.50 |
| Dedicated Storage Node (SingleStore Node 32GB 8vCPU) | Monthly Charge | 1 | Node | 1250 |
| Data Storage (Shared/Dedicated SingleStore Cluster) | Monthly Daily Avg. Charge | 1 | GB | 2.50 |
| Dedicated Storage Node (MySQL/MariaDB Single Node 32GB 8vCPU) | Monthly Charge | 1 | Node | 550 |
| Data Storage (Shared/Dedicated MySQL/MariaDB Cluster) | Monthly Daily Avg. Charge | 1 | GB | 1.50 |
| Object Storage | Monthly Daily Avg. Charge | 1 | GB | 0.10 |
Last Updated: 2024-12-18
For accounts in Tier Contracts this prices applies when changing from shared to dedicated resources and when upgrading included storage credits.
Annual Credit Consumption and Renewal Policy
To ensure clarity in billing, the following policies apply:
- Credit Rollover:
- Annual plans only. If you consume fewer credits than purchased, they roll over to the next billing period. Monthly plans do not allow rollovers.
- Credit Refunds:
- Credits are non-refundable. If usage exceeds purchased credits, a renegotiation can occur to adjust the plan.
- Excess Credits:
- Excess consumption beyond the plan will incur additional charges, billed at the next renewal.
- Reload Policy:
- Credits must be reloaded to continue operations.
Billing Notifications and Grace Periods
- On the 1st of each month, the billing system deducts credits based on the previous month's usage.
- If the balance reaches zero or negative, the workspace owner will receive an email to add credits.
- For shared resources plans, there is a 72-hour grace period before computing resources are stopped and a 30-day period for data deletion.
Enterprise Customers:
For overdue balances, please contact your Account Manager to recharge credits. Enterprise plans are not stopped until notified by our Accounts Receivable Department.
Account Billing Support
For assistance, contact billing support via the Support Chat on the ARPIA Web Platform, accessible through the main menu:
Singular AI Billing
Singular AI relies on GPU resources for running local Large Language Models (LLMs) and is billed based on GPU/Hour.
If you need to integrate external APIs (e.g., OpenAI), you must provide and configure your API tokens within the ARPIA platform.
By combining local resources with third-party APIs, Singular AI provides powerful AI capabilities, ensuring security and customizability in all data interactions.
Updated 3 days ago