Billing & Credit Management

Billing in the ARPIA Cloud Environment

Billing in the ARPIA Cloud environment is based on Credit Consumption. You can add credits to your workspace, and the billing process will calculate the resource consumption each month, deducting the credit usage according to the Conversion Table below.

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Credits Overview

Credits are the currency used for usage-based billing in ARPIA Data Cloud. Here's how credits are added:

📌 Direct Credit Card Payment (Shared Resources Plan)

• Conversion: 1 USD = 1 Credit
• Method: Credit card payments made in your account will convert automatically.

📌 Enterprise Customers (Dedicated Resources Plan)

• Method: For enterprise customers with an open credit account, please contact your account manager to add more credits.

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Conversion Table

The following conversion table outlines the costs in credits for different resource types:

* UoM = Unit of Measure
Last Updated: 2024-06-01

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Annual Credit Consumption and Renewal Policy

To ensure clarity in billing, the following policies apply:

1. Credit Rollover:
   • Annual plans only. If you consume fewer credits than purchased, they roll over to the next billing period. Monthly plans do not allow rollovers.
2. Credit Refunds:
   • Credits are non-refundable. If usage exceeds purchased credits, a renegotiation can occur to adjust the plan.
3. Excess Credits:
   • Excess consumption beyond the plan will incur additional charges, billed at the next renewal.
4. Reload Policy:
   • Credits must be reloaded to continue operations.

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Billing Notifications and Grace Periods

• On the 1st of each month, the billing system deducts credits based on the previous month's usage.
• If the balance reaches zero or negative, the workspace owner will receive an email to add credits.
  • For shared resources plans, there is a 72-hour grace period before computing resources are stopped and a 30-day period for data deletion.

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Enterprise Customers:

For overdue balances, please contact your Account Manager to recharge credits. Enterprise plans are not stopped until notified by our Accounts Receivable Department.

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Account Billing Support

For assistance, contact billing support via the Support Chat on the ARPIA Web Platform, accessible through the main menu:

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Singular AI Billing

Singular AI relies on GPU resources for running local Large Language Models (LLMs) and is billed based on GPU/Hour.
If you need to integrate external APIs (e.g., OpenAI), you must provide and configure your API tokens within the ARPIA platform.

By combining local resources with third-party APIs, Singular AI provides powerful AI capabilities, ensuring security and customizability in all data interactions.

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