The Arpia AI Platform provides a usage-based billing system that ensures customers are accurately charged for the resources consumed. This guide explains how invoices are generated, processed, and paid each month.

Billing & Invoicing Workflow

1. Monthly Usage Tracking

Throughout the month, users consume Arpia’s resources, including AI value units, processing credits, and other metered services.

Usage is logged per workarea, ensuring accurate billing.

If a user has a prepaid balance, it is stored in their account and can be applied to future invoices.

2. Invoice Generation (First Week of the Month)

At the start of each month, the system automatically:

Calculates total usage per workarea.

Generates an invoice based on pricing and any applicable prepaid balance deductions.

Prepares the invoice for automated payment processing.

3. Invoice Upload & Payment Processing via Stripe

Once generated, the invoice is automatically uploaded to Stripe.

Stripe assigns the invoice to the corresponding customer and initiates the following actions:

✅ If the customer has a saved credit card: The invoice is auto-charged immediately.

✅ If the customer has no saved payment method: Stripe sends an email with payment options (credit card, bank transfer, etc.).

4. Prepaid Balance Application

If the customer has a prepaid balance, the system automatically deducts it from the invoice.

If the prepaid amount fully covers the invoice, no further payment is required.

If there is still a remaining due amount, the invoice is sent to Stripe for standard processing.

5. Invoice Notification & Payment Status Updates

Customers receive an automated email from Stripe with invoice details.

If payment is successful, no further action is needed.

If payment fails or is pending, the system will notify the customer and provide further instructions.

6. Recurring Monthly Process

This process repeats automatically every month to ensure seamless billing.

Customers can update their payment methods and prepaid balance at any time to avoid disruptions.

Frequently Asked Questions (FAQ)

How do I update my payment method?

You can update your payment details in your Stripe customer portal or by contacting Arpia Support.

What happens if my payment fails?

If a payment fails, you will receive an email notification. You can update your payment method and retry the payment through Stripe.

Can I prepay for services?

Yes, you can add funds to your account as a prepaid balance. These funds will automatically be used to cover future invoices.

How do I access my invoices?

Invoices are sent to your registered email. You can also view past invoices in your Stripe billing portal.

For additional questions, please contact [email protected].

📌 Need Help?Our support team is available to assist you with any billing-related inquiries. Reach out to us at [email protected].